1. 7-day satisfaction guarantee (first purchase only)
If you are not satisfied with your first paid subscription purchase, you may request a full refund within 7 calendar days of the charge — provided you have used less than 20% of the credits granted for the period. This goodwill guarantee is in addition to, and does not limit, your statutory rights in Section 4. Subsequent renewals are not covered by this guarantee.
2. Subscription renewals
Outside a statutory withdrawal window, monthly and annual renewals are non-refundable. You may cancel a subscription at any time to avoid the next renewal; access continues until the end of the current billing period. We send an advance reminder before a renewal where required (e.g. the California Automatic Renewal Law, the EU).
3. Failed generations
Credits consumed by a generation that fails due to a Service error are automatically refunded to your account balance. If you believe credits were incorrectly deducted, email us within 30 days.
4. Statutory right of withdrawal
Nothing in this policy limits any non-waivable consumer rights under your local law. EU/EEA consumers have 14 days to withdraw from a purchase of digital services; because access begins immediately, at checkout you expressly consent to immediate performance and acknowledge that you lose the right of withdrawal once the service has been fully performed, and to the extent it is only partly performed we charge for the portion used. Korean consumers may withdraw a subscription within 7 days under the Act on Consumer Protection in Electronic Commerce (전자상거래법), except where use of digital content has begun, in which case withdrawal is honored for the unused portion and statutory exceptions apply.
5. Seller of record & taxes
Payments are processed by our payment partners — Creem (acting as Merchant of Record) and/or Stripe. For payments via Creem, the service is provided and billed by Studio Lab (Republic of Korea), with Creem acting as Merchant of Record (seller of record and receipt issuer). For payments via Stripe, the billing entity is GENCY, INC. (USA). Displayed prices are exclusive of applicable taxes (such as VAT or sales tax); any applicable tax is calculated and added at checkout. Where Creem is the Merchant of Record, Creem collects and remits the applicable tax. Approved refunds include any tax charged on the refunded amount. For subscriptions purchased through the GENCY for Shopify app, billing, taxes, and refunds are handled by Shopify through the Shopify App Store under Shopify's terms; request refunds for those charges via Shopify or as directed in the app.
6. Credits
Credits have no cash value, are non-transferable, are not redeemable for money, and expire on cancellation.
7. Chargebacks
If a payment is reversed or a chargeback is filed, we may suspend the account pending resolution. Please contact us first so we can help.
8. How to request
Email support@studiolab.ai from the email registered on your account with the subject line "Refund request". We respond within 5 business days. Approved refunds are processed by the payment partner that handled your payment (Creem or Stripe) to the original payment method within 5-10 business days.
Korea (전자상거래법 §13): 상호 주식회사 스튜디오랩 · 대표자 강성훈 · 사업자등록번호 334-86-01982 · 통신판매업신고 2021-서울강남-05595 · 주소 서울특별시 강남구 테헤란로 518 섬유센터 1층 · 문의 support@studiolab.ai